Refund policy
No Returns & Refunds Policy
At SureMart, all sales are final. We do not accept returns or exchanges on any products once an order has been placed and dispatched.
Exceptions: We will offer a replacement or refund only in the following cases:
- You received a damaged or defective product
- You received the wrong item
To report an issue, please contact us at info@suremart.net within 48 hours of delivery with your order number and a photo of the item. We will review and respond within 2–3 business days.